END USER SOFTWARE LICENSE AND MAINTENANCE AGREEMENT VERSION 2024.2 (AMERICAS AFRICA ISRAEL)
IMPORTANT INFORMATION - READ CAREFULLY
UNLESS YOU (THE "CUSTOMER") HAVE OBTAINED PERMISSION TO USE THE LICENSED PRODUCT UNDER A SEPARATE, DULY
SIGNED LICENSE AGREEMENT OR AN EVALUATION LICENSE WITH BLACK DUCK OR AN AUTHORIZED DISTRIBUTOR, THE
ACCOMPANYING LICENSED PRODUCT IS PROVIDED UNDER THE FOLLOWING TERMS AND CONDITIONS AND ANY SUPPLEMENTAL
TERMS REFERENCED BELOW AND YOUR RIGHT TO USE THE LICENSED PRODUCT IS CONDITIONED UPON YOUR ACCEPTANCE OF
THIS AGREEMENT (THE "EULM").
DEPENDING ON WHICH COUNTRY YOU TRANSACT BUSINESS WITH BLACK DUCK FROM, OTHER VERSIONS OF THIS EULM MAY
BE APPLICABLE. FOR PRODUCTS USED OR SERVICES PROVIDED IN A COUNTRY IN THE AMERICAS, ISRAEL OR AFRICA OR
FOR UNITED STATES DOLLAR TRANSACTIONS IN RUSSIA OR CHINA MAINLAND, THE MOST CURRENT VERSION IDENTIFIED
FOR "AMERICAS AFRICA ISRAEL" SHALL APPLY. FOR PRODUCTS USED OR SERVICES PROVIDED IN TAIWAN, THE MOST
CURRENT VERSION IDENTIFIED FOR "TAIWAN" SHALL APPLY. FOR PRODUCTS USED OR SERVICES PROVIDED IN JAPAN,
THE MOST CURRENT VERSION IDENTIFIED FOR "JAPAN" SHALL APPLY. FOR PRODUCTS USED OR SERVICES PROVIDED IN
KOREA, THE MOST CURRENT VERSION IDENTIFIED FOR "GLOBAL BDS" SHALL APPLY. FOR PRODUCTS USED OR SERVICES
PROVIDED IN CHINA MAINLAND IN RENMINBI, THE MOST CURRENT VERSION IDENTIFIED AS "CHINA MAINLAND" SHALL
APPLY. FOR PRODUCTS USED OR SERVICES PROVIDED IN ANY COUNTRY OTHER THAN THOSE IDENTIFIED ABOVE, THE
MOST CURRENT VERSION IDENTIFIED FOR "GLOBAL BDS" SHALL APPLY. PLEASE REFER TO SECTION 8.14 BELOW FOR
MORE INFORMATION.
IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS AND YOU DO NOT HAVE A SEPARATE LICENSE AGREEMENT AS
REFERENCED ABOVE, YOU MAY NOT USE OR COPY THE LICENSED PRODUCT AND YOU MUST DELETE ANY COPIES OF IT FROM
YOUR SYSTEMS.
TERMS AND CONDITIONS
1. SCOPE AND KEY TERMS. The Licensed Product is the proprietary information of Black Duck or its
suppliers who retain exclusive title to their intellectual property rights in the Licensed Product.
Customer's rights to the Licensed Product are limited to those expressly granted below and Black Duck
reserves all rights not expressly granted in this Agreement.
1.1 Purchasing Agreements. The terms and conditions in this End User Software License and
Maintenance Agreement and the Purchasing Agreement(s) accepted by both Customer and Black Duck
contain all terms and conditions applicable to Customer's use of the Licensed Product (collectively,
the "Agreement"). A "Purchasing Agreement" is a document that references this Agreement and
identifies the specific Licensed Product and rights being licensed hereunder, including the
applicable License Type, quantity, license term, Territory, Code Base, or other license constraint,
and the fees and payment terms for the Licensed Product licenses (the "License Transaction"). An
Affiliate of Customer may purchase licenses to the Licensed Product by executing a Purchasing
Agreement referencing this Agreement provided that this Agreement governs all such licenses and such
Affiliate complies with all Customer obligations referenced in this Agreement and the Purchasing
Agreement. Customer agrees that it shall be responsible for the acts and omissions of its Affiliates
with respect to any Licensed Product licensed under an applicable Purchasing Agreement. Customer
agrees that Customer purchases under this Agreement and any Purchasing Agreement incorporated herein
by reference are neither contingent on the delivery of any future functionality or features nor
dependent on any oral or written public comments made by Black Duck regarding future functionality
or features.
1.2 "Affiliate" of a party to this Agreement means another person or entity that, directly or
indirectly, controls, is controlled by or is under common control with such party. For the purposes
of this definition, "control" means owning a beneficial interest (either directly or indirectly) in
more than 50% of the outstanding shares or securities or other ownership interest entitled to vote
for the election of directors or similar managing authority. An entity shall be deemed to be an
Affiliate under this Agreement for only so long as such requisite conditions are maintained.
1.3 "Authorized User" means a Party's, and its Affiliate's employees or authorized contractors: (a)
whose duties require access to or use of the Licensed Product or Confidential Information for the
benefit of that party; and (b) whose legal obligations to protect confidential and proprietary
information require protection of the Licensed Product and Confidential Information to at least the
same extent as set out in this Agreement.
1.4 "Code Base" means those portions of Party's software identified in an applicable Purchasing
Agreement by reference to the name of the product, project or package.
1.5 "Documentation" means the user documentation, in written, electronic or other format, which
describes the Licensed Product and its operation and which Black Duck makes generally available to
its licensed customers for use with the Licensed Product.
1.6 "License Type" means the usage rights purchased under the applicable Purchasing Agreement.
License Types offered by Black Duck from time to time can be found at:
https://www.blackduck.com/company/legal/license-types.html.
1.7 "Licensed Product" means the specific products (including hosted products designated as
"Subscription Services" in the Purchasing Agreement) provided by Black Duck and listed in a
Purchasing Agreement and (a) all related Documentation, and (b) all updates (including Licensed
Product Updates), modifications and maintenance services provided to Customer.
1.8 "Licensed Product Updates" means features and functionalities of Licensed Products which may be
updated from time to time, including but not limited to updated protocols for Defensics; updated
checkers for Coverity; updated definitions of, and metadata from open source and vulnerabilities
related to Open Source Software for applicable Black Duck labeled products; and updated
vulnerability definitions for Seeker.
1.9 "Plug-In" means additional functionality or features available to an end user through a
standalone component used in conjunction with a Licensed Product.
1.10 "Territory" means the specific country(ies) or geographical areas identified in the applicable
Purchasing Agreement to which Customer's usage of the Licensed Product is limited.
1.11 "Hosting Services" shall have the meaning set forth in the Hosting Services Addendum.
2. LICENSE.
2. 1 License Grant. Subject to Customer's compliance with this Agreement, Black Duck grants
Customer a nonexclusive, non-transferable license, solely during the license term and in the
Territory set out in the applicable Purchasing Agreement, to (a) use and operate the Licensed
Product to the extent permitted by Customer's payment of applicable fees, solely for the purpose of
developing, analyzing, building or testing the Code Base, or other license constraint identified in
such Purchasing Agreement, and (b) copy the Licensed Product as reasonably necessary to exercise the
license rights granted in subsection (a), including making a reasonable number of copies for backup
and archival purposes.
2. 2 Transaction Taxes; Withholding Taxes.
a. Fees payable to Black Duck under this Agreement are exclusive of any transaction taxes
(including sales, use, consumption, value-added and similar transaction based taxes) which may
be imposed, in accordance with applicable laws, as a result of the licenses granted by Black
Duck to Customer. Customer agrees to bear or reimburse Black Duck for all such transaction
taxes. Taxes and duties are based on where the Licensed Product is electronically delivered and
where Services are delivered. Applicable sales tax will be included on invoices for Licensed
Products and / or Services. Invoices for Licensed Products and / or Services are issued upon
Customer execution of the applicable Purchasing Agreement.
b. If an amount payable hereunder is subject to deduction of any legally imposed income
withholding tax, then: (i) Customer may deduct and withhold from the total amount due Black Duck
an amount not exceeding the amount of withholding permitted under the domestic laws of the
applicable jurisdiction or any applicable income tax treaty; and (ii) Customer shall remit such
withheld sums to the applicable taxing authority on behalf of Black Duck. Customer shall obtain
official receipts issued by the appropriate taxing authority or other official documentation
evidencing payment thereof and shall provide such documentation to Black Duck to establish that
any such withholding taxes had been paid within a reasonable period of time, but in any event
within sixty (60) days after the payment made to Black Duck from which such withholding tax
payment was withheld. Customer shall provide reasonable cooperation to Black Duck in obtaining
tax exemption for withholding tax under Customer's local country procedures and/or attempting to
recover any taxes withheld in excess of the amount required by law. Customer shall have no
recourse against Black Duck for withholding taxes, including, but not limited to, primary
payment or reimbursement, unless Customer shall have deducted such withholding taxes paid to the
relevant authorities at the time of remittance and provided Black Duck with such official
documentation of Customer's payment of such taxes to the applicable authorities in accordance
with this Section.
2. 3 Conditions. The rights granted to Customer above are conditional upon Customer's compliance
with the following obligations:
a. Customer will not copy Black Duck's Licensed Products or Documentation, in whole or in part,
except as expressly authorized in this Agreement.
b. Customer will not transfer, assign, lease, lend or rent Black Duck's Licensed Products or
Documentation, use them to provide service bureau, time-sharing or other services, or otherwise
provide or make the functionality thereof available to third parties except as expressly
authorized in this Agreement.
c. Customer will not disassemble, decompile, reverse engineer, modify or create derivative works
of the Licensed Products or Documentation nor permit any third party to do so, except to the
extent such restrictions are prohibited by applicable mandatory local law.
d. Customer will not allow access or use of the Licensed Products by, and will not display the
Licensed Products user interfaces to anyone other than the Authorized Users without Black Duck's
prior written consent.
e. Customer will not disclose to any third party any comparison of the results of operation of
the Licensed Products with other products.
f. Customer will not delete or in any manner alter the copyright, trademark or other proprietary
rights notices appearing on the Licensed Product as delivered by Black Duck. Customer will
reproduce such notices on all copies Customer is authorized to make of the Licensed Product.
g. Customer's use of the Licensed Product is time-limited to the licensed term set out in the
applicable Purchasing Agreement, and such use and access may be monitored and regulated through
a license management tool (the "License Manager") and a Licensed Product Updates tool. The
License Manager will report such data (collectively, "License Manager Data") to Black Duck.
Customer will not install or use the Licensed Product in a manner that circumvents or interferes
with the operation of the License Manager, the Licensed Product Updates tool or any other
technological measure that controls access to the Licensed Product. Some configurations may
require the License Manager or the Licensed Product Updates tool to be installed only on
designated servers. For those configurations, Black Duck will support two changes to the
designated servers during any twelve-month period upon prior written notice.
h. For telemetry data, Black Duck's Use and Compliance Data Policy is posted at:
https://www.blackduck.com/company/legal/use-compliance-data-policy.html.
2.4. Applicable Fees, Taxes and Delivery. All applicable fees are owed upon the effective date of
the Purchasing Agreement, are non-refundable upon such date, and are payable in accordance with the
payment schedule set out in the Purchasing Agreement. All past due amounts will incur interest at a
rate of 1.5% per month or the maximum rate permitted by law, whichever is less. If Customer does not
pay an amount by the scheduled due date, Black Duck will have the right to withhold the delivery of
the license keys and / or terminate the Purchase Agreement and accelerate the due date of all
remaining payments. In the foregoing event, Customer will owe the entire outstanding balance as soon
as Customer receives written notice from Black Duck that payment is overdue. Fees payable are net
amounts, without deduction for taxes or duties. Customer will pay taxes and duties (including but
not limited to sales, use and withholding taxes) associated with its purchases under the Purchasing
Agreement, except for Black Duck's net income taxes. Taxes and duties are based on where the
Licensed Products are electronically delivered and where Services are delivered. Applicable sales
tax will be included on invoices for Licensed Products and / or Services. Invoices for Licensed
Products and /or Services are issued upon Customer's execution of the Purchasing Agreement. Where
practical, Black Duck will deliver the Licensed Products electronically and delivery will be deemed
to occur upon the Licensed Products being available for electronic download. Delivery of any
tangible media will be made F.O.B. point of shipment.
2.5. Offsite Contractors. Customer may allow Authorized Users that are offsite contractors to access
and use the Licensed Products solely for Customer's benefit in accordance with this Agreement
provided that: (a) Customer is responsible for the acts and omissions of its offsite contractors
with respect to any Licensed Product licensed under this Agreement; (b) Customer ensures that the
Licensed Products are completely and irretrievably uninstalled from any offsite contractor's
equipment and premises (except for those modules necessary to view results and other data generated
from using the Licensed Product) immediately upon completion of the offsite contractor's services
requiring use of the Licensed Products; and (c) Customer has a written agreement in place with the
offsite contractor requiring that the offsite contractor protect the Licensed Product, Confidential
Information and intellectual property at least to the same extent as set forth in this Agreement.
Customer acknowledges that Black Duck has no warranty or other obligations to Customer's offsite
contractors.
2.6. Licensed Product Updates. Customers with licenses to Licensed Products are granted the right
to use, as part of the Licensed Products, such Licensed Product Updates as and when they are made
generally available to Black Duck's end user customers who have purchased such maintenance/support
offering and for such term as indicated in the applicable Purchasing Agreement. This Agreement does
not otherwise permit Customer to obtain and use Licensed Product Updates.
2.7. Special Terms for Third Party Software. The Licensed Product may contain open source or
community source software ("Open Source Software") provided under separate license terms (the "Open
Source License Terms"). The applicable Open Source License Terms are identified in a directory
named "Licenses" provided with the delivery of the Licensed Product. Customer's use of the Open
Source Software in conjunction with the Licensed Product in a manner consistent with the terms of
this Agreement is permitted, however, Customer may have broader rights under the applicable Open
Source License Terms and nothing in this Agreement is intended to impose further restrictions on
Customer's use of the Open Source Software. Open Source Software is provided "AS-IS", WITHOUT ANY
WARRANTY OF ANY KIND, AND BLACK DUCK FURTHER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY, WITH RESPECT TO OPEN SOURCE SOFTWARE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES
OF NONINFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. NEITHER BLACK DUCK NOR
THE LICENSORS OF OPEN SOURCE SOFTWARE SHALL HAVE ANY LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS), HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OR DISTRIBUTION OF THE OPEN SOURCE
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Copyrights to Open Source Software are
held by the copyright holders indicated in the copyright notices in the corresponding source files.
2.8. Feedback and Analytics. Customer may choose to, but is not required to, provide suggestions,
data, feedback and other information to Black Duck, its subcontractors or authorized distributors
regarding possible improvements in the operation, functionality or use of Black Duck's Licensed
Products ("Feedback"). Customer hereby grants to Black Duck, its subcontractors and authorized
distributors, a non-exclusive, perpetual, irrevocable, royalty-free and fully paid up license to
use, copy, display, modify, create derivative works of and distribute any Feedback, and to make,
have made, use, lease, sell, offer for sale, import, export or otherwise transfer any Black Duck
product offering covered by any intellectual property rights in such Feedback solely for the purpose
of (i) improving the operation, functionality or use of its existing and future product offerings
and commercializing such offerings; and (ii) publishing aggregated statistics about software
quality, provided that no data in any such publication can be used to specifically identify Customer
or Customer's software code.
2.9. Keys and Access. Black Duck agrees to provide Customer those authorization keys and/or
passwords, which are necessary to permit Customer to gain access to the Licensed Product made
available to Customer for the Licensed Product which has been properly licensed to Customer in
accordance with this Agreement. Notwithstanding anything to the contrary in this Agreement,
Customer hereby acknowledges that Customer shall have no right or license to any software made
available to Customer which has not been properly licensed to Customer pursuant to this Agreement or
the applicable Purchasing Agreement, or that has been included therein solely as a matter of
convenience, and that Customer agrees not to attempt to gain access to, or permit any third party to
attempt to gain access to, such software.
2.10. Plug-Ins. For Customers with valid licenses to the Licensed Products, Customer is hereby
granted the right to use, in conjunction with the Licensed Products, Plug-Ins made available for use
with the Licensed Products. No additional Purchasing Agreements are required in connection with the
use of such Plug-Ins. Customer's right to use such Plug-Ins is provided under the terms of this
Agreement, including the license grant set forth in Section 2.1 of this Agreement. Any obligation
of Black Duck under Sections 4.1 and 5.1 hereof, and its obligations to provide Maintenance Services
regarding Plug-Ins, shall apply only to the extent that such Plug-In has been developed by Black
Duck or implemented for Customer by Black Duck and shall not extend to any conditions arising from
Customer's environment or changes made by any third party programs that such Plug-In is used in
conjunction with ("Modified Plug-Ins"). ALL MODIFIED PLUG-INS ARE PROVIDED AS-IS", WITHOUT ANY
WARRANTY OF ANY KIND. BLACK DUCK AND ITS PARTNERS, SUPPLIERS AND DISTRIBUTORS DISCLAIM ALL OTHER
WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO SUCH MODIFIED PLUG-IN, INCLUDING BUT NOT
LIMITED TO THE IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR
PURPOSE. BLACK DUCK AND ITS PARTNERS, SUPPLIERS AND DISTRIBUTORS DISCLAIM ALL LIABILITY UNDER THIS
AGREEMENT WITH RESPECT TO ANY MODIFIED PLUG-IN.
3. CONFIDENTIALITY.
3.1. Confidential Information. "Confidential Information" means: (a) each party's software
products, in byte code or source code form; (b) any authorization keys and passwords delivered in
order to operate such products; (c) Documentation, product road maps and development plans, and
product pricing information; (d) any business, technical or training information of a party that, if
disclosed in writing, is marked "confidential" or "proprietary" at the time of disclosure, or, if
disclosed orally, is identified as "confidential" or "proprietary" at the time of disclosure, and is
summarized in a writing sent by the disclosing party to the other party within thirty (30) days of
such disclosure or, without a marking requirement where the receiving party knows or reasonably
should understand the disclosure to be confidential or trade secret information; and (e) Customer
specific terms and pricing set forth in any quotation, Purchasing Agreement or this Agreement.
3.2. Exclusions. Confidential Information does not include information that: (a) is or becomes
generally known or available to the public through no act or omission of the party receiving
Confidential Information ("Receiving Party"); (b) is rightfully known by the Receiving Party prior
to receiving such information from the other party ("Disclosing Party") and without restriction as
to use or disclosure; (c) is independently developed by the Receiving Party without use of the
Disclosing Party's Confidential Information and without breach of this Agreement; or (d) is
rightfully received by the Receiving Party from a third party without restriction on use or
disclosure. The existence of this Agreement and the nature of the business relationship between the
parties are not considered Confidential Information.
3.3. Use and Disclosure Restrictions. Receiving Party will not use the Disclosing Party's
Confidential Information except as necessary to exercise the rights granted under this Agreement or
to evaluate opportunities to license additional Licensed Products pursuant to this Agreement, and
will not disclose such Confidential Information to any person or entity except to its Authorized
Users. Without limiting the generality of the foregoing, Customer agrees that it will not post the
Licensed Product, the Documentation, or any screenshots of the Licensed Product or results generated
by the Licensed Product, on any network that is accessible by anyone other than the Authorized
Users. The foregoing obligations will not restrict either party from disclosing Confidential
Information of the other party: (a) pursuant to the order or requirement of a court, administrative
agency, or other governmental body, provided that the party required to make such a disclosure gives
reasonable notice to the other party to contest such order or requirement; and (b) on a confidential
basis to its legal or financial advisors that need to know in order to provide business advice to
such party. In addition, each party may disclose the terms and conditions of this Agreement: (i) as
required under applicable securities regulations; and (ii) on a confidential basis to present or
future providers of venture capital and potential private investors in or acquirers of such party.
3.4. Right of Equitable Relief. The parties acknowledge that violations of the obligations of this
Agreement may cause the non-breaching party irreparable injury for which an adequate remedy at law
may not be available. Therefore, the non-breaching party shall be entitled to seek all remedies
that may be available under equity, including immediate injunctive relief, in addition to whatever
remedies may be available at law.
4. WARRANTY.
4.1. Limited Licensed Product Warranty. Subject to the remainder of this Section 4, for a period of
ninety (90) days from earlier of the date that the Licensed Product is first made available to
Customer for download or Customer's first receipt of the Licensed Product pursuant to an Purchasing
Agreement, Black Duck represents and warrants that, (a) the media on which the Licensed Product is
delivered will be free of defects in material and workmanship, (b) the Licensed Product will
substantially conform to the functional specifications set forth in the applicable Documentation,
and (c) it has used commercially available virus-detection software to scan the Licensed Product,
and it has not knowingly introduced into the Licensed Product any virus, Trojan horse, trap door, or
other code that is intended to cause harm to the Code Base or other systems.
4.2. Sole Remedy. If, during the warranty period set forth in Section 4.1, Black Duck receives
written notice from Customer of non-conformity of the Licensed Product with the warranty set forth
in Section 4.1, Black Duck will, as Customer's sole and exclusive remedy and Black Duck's entire
liability for such non-conformity: (a) deliver a correction or workaround for the non-conformity;
or (b) if Black Duck is unable to deliver such a correction or workaround, provide written notice to
Customer and, upon Customer's return or confirmed destruction of all copies of the non-conforming
Licensed Product to Black Duck, refund the license fees paid by Customer for such non-conforming
Licensed Product. THE FOREGOING STATES CUSTOMER'S SOLE AND EXCLUSIVE REMEDY FOR WARRANTY CLAIMS
RELATED TO THE LICENSED PRODUCT.
4.3. Disclaimer. Black Duck does not warrant that the Licensed Product will meet Customer's
requirements, that the Licensed Product will operate in combinations with equipment, devices,
software or systems provided by persons other than Black Duck, that the operation of the Licensed
Product will be error-free or uninterrupted, or that the Licensed Product will discover all open
source or third-party code, potential license conflicts, errors and vulnerabilities that may reside
in the Code Base. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, BLACK DUCK AND ITS SUPPLIERS
DISCLAIM ALL OTHER WARRANTIES, CONDITIONS AND REPRESENTATIONS, EXPRESS, IMPLIED OR STATUTORY,
INCLUDING THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY,
ACCURACY OR COMPLETENESS OF RESULTS, CONFORMANCE WITH DESCRIPTION, AND NON-INFRINGEMENT. BLACK DUCK
AND ITS SUPPLIERS SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, CONDITIONS AND REPRESENTATIONS
ARISING OUT OF COURSE OF DEALING, USAGE OR TRADE.
5. INDEMNIFICATION.
5.1. Infringement Indemnity. Black Duck will defend or settle any action brought against Customer
by paying all costs, damages and reasonable attorneys' fees that are finally awarded against
Customer to the extent those amounts are based upon a third party claim that the Licensed Product,
as provided by Black Duck to Customer under this Agreement and used in accordance with this
Agreement, directly infringes any U.S. patent, or copyright or misappropriates any U.S. trade
secret. However, Black Duck's obligations under this Section 5 are subject to the following
conditions: (a) Customer must promptly notify Black Duck in writing of the action; (b) Customer
grants Black Duck sole control of the defense and settlement of the action; and (c) Customer must
provide Black Duck, with all assistance, information and authority reasonably requested for the
defense and settlement of the action. Black Duck will not be responsible for any compromise made or
expense incurred without its consent. If use of any of the Licensed Product is, or in Black Duck's
reasonable opinion is likely to be, the subject of an action specified in this Section 5.1, Black
Duck may, at its sole option and at no additional charge: (i) procure for Customer the right to
continue using such Licensed Product; (ii) replace or modify such Licensed Product so that it is
non-infringing and substantially equivalent in function to the original Licensed Product; or (iii)
if options (i) and (ii) above are not accomplished despite Black Duck's reasonable efforts,
terminate Customer's rights and Black Duck's obligations hereunder with respect to such Licensed
Product and refund the unamortized portion of the license fees paid for such Licensed Product, based
upon a straight-line depreciation over the term of the license commencing as of the date Customer
received such Licensed Product.
5.2. Exclusions. Notwithstanding the terms of Section 5.1, Black Duck will have no liability for
any infringement or misappropriation action or claim of any kind to the extent that it results
from: (a) modifications to the Licensed Product made by a party other than Black Duck, if the
infringement or misappropriation would not have occurred but for such modifications; (b) the
combination, operation or use of the Licensed Product with equipment, devices, software, systems or
data not supplied by Black Duck, if the infringement or misappropriation would not have occurred but
for such combination, operation or use; (c) Customer's failure to use the updated or modified
Licensed Product provided by Black Duck to avoid infringement or misappropriation; (d) Black Duck's
compliance with any designs or specifications provided by Customer; and/or (e) Customer's use of
the Licensed Product other than as authorized by this Agreement.
5.3. Sole Remedy. THE PROVISIONS OF THIS SECTION 5 SET FORTH BLACK DUCK'S SOLE AND EXCLUSIVE
OBLIGATIONS, AND CUSTOMER'S SOLE AND EXCLUSIVE REMEDIES, WITH RESPECT TO INFRINGEMENT OR
MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OF ANY KIND. EXCEPT AS SET FORTH ABOVE, BLACK DUCK
AND ITS SUPPLIERS DISCLAIM ALL IMPLIED OBLIGATIONS WITH RESPECT TO INTELLECTUAL PROPERTY
INDEMNIFICATION.
6. LIMITATION OF LIABILITY.
6.1. Exclusion of Damages. Notwithstanding anything to the contrary, this Agreement does not limit
liability due to death or personal injury caused by gross negligence, or liability due to fraudulent
misrepresentations or willful misconduct, or liability arising from breaches of confidentiality
obligations or license grants or conditions hereunder. SUBJECT TO THE FOREGOING SENTENCE, IN NO
EVENT WILL EITHER PARTY, OR ITS SUPPLIERS, BE LIABLE TO THE OTHER FOR ANY SPECIAL, INCIDENTAL,
PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, DATA, BUSINESS OR PROFITS,
REVENUE, GOODWILL, ANTICIPATED SAVINGS) OR FOR THE COST OF PROCURING SUBSTITUTE PRODUCTS OR SERVICES
ARISING OUT OF THIS AGREEMENT, WHETHER BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE),
FAILURE OF A REMEDY TO ACCOMPLISH ITS PURPOSE, STRICT LIABILITY OR OTHERWISE, AND EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. Customer acknowledges that Black Duck would not be able to provide
the Licensed Product without the limitations set forth in this Section 6. Customer may have other
rights under applicable mandatory local laws. This Agreement does not change Customer's rights under
applicable mandatory local laws if such laws do not permit it to do so.
6.2. Cap on Liability. IN NO EVENT WILL BLACK DUCK, ITS AFFILIATES OR ITS SUBSIDIAIRIES, OR ITS
SUPPLIERS' AGGREGATE LIABILITY UNDER THIS AGREEMENT, OR RELATING TO ITS SUBJECT MATTER, EXCEED WITH
RESPECT TO ANY LICENSED PRODUCT, THE AMOUNT PAID BY CUSTOMER FOR THE LICENSED PRODUCT GIVING RISE TO
THE CLAIM, AND WITH RESPECT TO SERVICES, THE AMOUNT PAID BY CUSTOMER FOR THE SERVICES GIVING RISE TO
THE CLAIM.
7. EXPIRATION AND TERMINATION.
7.1. Term of Agreement. The term of this Agreement shall begin on the Effective Date of this
Agreement and will end when this Agreement is terminated by either party in accordance with this
Section 7.
7.2. Term of Purchasing Agreement. Each Purchasing Agreement will have its own term, as indicated
by the License Term applicable to the Licensed Product licensed under such Purchasing Agreement.
7.3. Termination for Breach. Either party will have the right to terminate this Agreement or any
Purchasing Agreement if the other party breaches any material term of the Agreement or Purchasing
Agreement, as the case may be, and if such breach is capable of cure, the breaching party fails to
cure such breach within thirty (30) days after receiving written notice thereof. Either party will
have the right to terminate this Agreement if the other becomes insolvent or makes an assignment for
the benefit of creditors, or a trustee or receiver is appointed for such other party or for a
substantial part of its assets, or bankruptcy, reorganization or insolvency proceedings shall be
instituted by or against such other party. Termination of this Agreement under this Section 7
terminates all Purchasing Agreements and Licensed Product licenses granted hereunder.
7.4. Effect of Termination or Expiration. Upon termination or expiration of this Agreement or a
Purchasing Agreement, all Licensed Product licenses and rights to use Confidential Information that
are granted thereunder shall terminate. Upon termination of this Agreement or expiration of the
license term in any Purchasing Agreement, Customer will: (a) promptly return to Black Duck or
destroy the applicable Licensed Product and Confidential Information and all copies and portions
thereof, in all forms and types of media; and (b) promptly pay all fees owing up to the date of
termination.
7.5. Survival. Sections 1, 2.3, 2.5, 2.6, 3, 4.3, 5.3, 6, 7.2, 7.3 and 8 of the Agreement, Section
6 of the SDK Addendum, and the Special Terms Addendum and the Hosting Services Addendum, will
survive the termination or expiration of this Agreement or of any Purchasing Agreement.
8. GENERAL.
8.1. Ownership of IP Rights. Black Duck, Inc. and its licensors own all patent rights, copyrights,
trade secret rights, mask works, and trademark rights (including service marks and trade names), and
any applications for these rights, in all countries ("Intellectual Property Rights") in the Licensed
Products and the Documentation. Customer's only rights in the Licensed Products and the
Documentation are the rights expressly granted in this Agreement; all other rights are reserved by
Black Duck. Black Duck's licensors are third-party beneficiaries of, and thus may enforce against
Customer, the license restrictions and confidentiality obligations in this Agreement with respect to
their intellectual property and proprietary information.
8.2. "Maintenance Services" means any standard Black Duck maintenance and support services
(excluding onsite support or consulting services referenced in Section 8.3 below) related to the
Licensed Product, where such services shall be governed by the applicable Black Duck Maintenance
Services terms attached to this Agreement. Except as indicated on an applicable Purchasing
Agreement, fees for Licensed Products include Black Duck Standard Maintenance Services for the
duration of the license term applicable to such Licensed Products. In the event that the Black Duck
Maintenance Services Terms are not included herein (as an addendum hereto or otherwise), the terms
for Black Duck Maintenance Services are hereby incorporated herein by references, and are available
at: https://www.blackduck.com/company/legal/end-user-licenses.html.
8.3. Onsite Support Services; Customer Success; Hosting Services. If Black Duck provides any
Services (as defined in the attached Onsite Support Services Terms Addendum, and excluding
Maintenance Services referenced in Section 8.1 above) to Customer, the Services shall be governed by
the attached Black Duck Onsite Support Services Terms. In the event that the Black Duck Onsite
Support Services Terms are not attached to this Agreement, the terms for Onsite Support Services,
are hereby incorporated herein by reference, and are available at :
https://www.blackduck.com/content/dam/black-duck/en-us/legal/onsite-services/blackduck-standard-onsit
e-support-services-terms.pdf. Onsite Support Services or Customer Success program services that
remain unused at the end of the license term referenced in the applicable Purchasing Agreement will
be forfeited and Customer will not be entitled to any refund for unused portions. If Black Duck
provides any Hosting Services (as defined in the attached Hosting Services Addendum) to Customer,
the Hosting Services will be governed by the attached Hosting Services Addendum.
8.4. Software Development Kit. For some Licensed Products, Black Duck provides a software
development kit ("SDK") to Customer with the Licensed Product. Use of the SDK shall be governed by
the Black Duck SDK terms available at:
https://www.blackduck.com/company/legal/software-development-kit.html
8.5. Export Control. Customer agrees that it shall remain familiar and fully compliant with its
obligations under any and all laws, statutes, regulations, ordinances of any local, state, federal,
national, or other jurisdictional locality, as applicable to the export, import, and/or end-use of
the Licensed Product, Services and Maintenance Services. Licensed Products, Services and
Maintenance Services sold under this Agreement may be subject to various Export Control Laws and
Regulations including but not limited to, U.S. Export Administration Regulations (EAR), the U.S.
Office of Foreign Asset Control (OFAC), the European Union (EU) Export Control Regime Regulation
(EC) No. 428/2009, and/or the EU Consolidated Sanctions List. Where the Licensed Products or
technology is identified as export controlled from a country(ies) of export to (1) the destination
country(ies), (2) a restricted/proscribed end user, and/or (3) a restricted end user, a
government-issued export license must be obtained prior to fulfillment under this Agreement and in
accordance with applicable laws. Customer agrees that Black Duck shall not be required to complete
delivery of export controlled products or technology unless and until all required export licenses
have been obtained.
8.6. Assignment. Customer may not assign this Agreement, or any licenses granted hereunder, in
whole or in part, by operation of law or otherwise. Any attempt to so assign without such consent
will be void and of no effect. Subject to the foregoing, this Agreement will bind and inure to the
benefit of each party's permitted successors and assigns.
8.7. Governing Law and Jurisdiction. This Agreement will be governed by and construed in accordance
with the laws of the State of California excluding that body of laws known as conflicts of law. The
parties expressly agree that the United Nations Convention on Contracts for the International Sale
of Goods will not apply. Any legal action or proceeding arising under this Agreement will be
brought exclusively in the federal or state courts located in the Northern District of California
and the parties irrevocably consent to the personal jurisdiction and venue therein. Customer agrees
that the Uniform Computer Information Transactions Act or any version thereof, adopted by any state,
in any form ("UCITA"), shall not apply to this Agreement. To the extent that UCITA is applicable,
the parties agree to opt out of the applicability of UCITA pursuant to the opt-out provision(s)
contained therein.
8.8. Verification and Audit. In addition to the License Manager Data collected by the License
Manager, Customer will monitor and track access to and use of the Licensed Product. At Black Duck's
written request, Customer will furnish Black Duck with (a) a certification signed by an authorized
representative of Customer providing user or access information that identifies whether the Licensed
Product is being used in accordance with the terms of this Agreement, and (b) log files from any
License Manager that regulates access to the Licensed Product. Upon at least thirty (30) days prior
written notice, Black Duck may engage, at its expense, an independent auditor to audit Customer's
use of the Licensed Product to ensure that Customer is in compliance with the terms of this
Agreement and the applicable Purchasing Agreements. Any such audit will be conducted during regular
business hours at Customer's facilities and will not unreasonably interfere with Customer's business
activities. Customer will provide the auditor with access to the relevant records and facilities.
If an audit reveals that Customer has underpaid fees to Black Duck during the period audited, then
Black Duck will invoice Customer, and Customer will promptly pay Black Duck for such underpaid fees
based on Black Duck's price list in effect at the time the audit is completed. If the underpaid
fees exceed five percent (5%) of the license fees paid by Customer for the Licensed Product, then
Customer will also pay Black Duck's costs of conducting the audit.
8.9. Nonexclusive Remedy. Except as expressly set forth in this Agreement, the exercise by either
party of any of its remedies under this Agreement will be without prejudice to its other remedies
under this Agreement or otherwise.
8.10. Force Majeure. Neither party will be responsible for any failure or delay in its performance
under this Agreement (except for any payment obligations) due to causes beyond its reasonable
control, including, but not limited to, labor disputes, strikes, lockouts, shortages of or inability
to obtain labor, energy, raw materials or supplies, war, terrorism, riot, natural disasters or
governmental action.
8.11. Notices. All notices required or permitted under this Agreement will be in writing. Notices
will be effective upon delivery if delivered in person and upon mailing if delivered by courier
service, overnight delivery services or by a form of certified or express mail. Notices affecting
this Agreement as a whole will be sent to the address set forth above, if any, or to such other
address of a party as such party may identify in writing; notices related to a particular
transaction will be sent to the primary corporate addresses set forth in the Purchasing Agreement or
to such other address as Customer or Black Duck may notify the other party in writing.
8.12. Entire Agreement; Modification; Interpretation. This Agreement, including any Addenda hereto
and any Statements of Work attached thereto, and all accepted Purchasing Agreements referencing this
Agreement, constitute the complete and exclusive understanding and agreement between the parties
regarding its subject matter and supersedes all prior or contemporaneous agreements or
understandings, written or oral, relating to its subject matter. Customer agrees that additional or
different terms on Customer's purchase order shall not apply. Failure to enforce any provision of
this Agreement will not constitute a waiver of future enforcement of that or any other provision.
Any waiver, modification or amendment of this Agreement will be effective only if in writing and
signed by Customer and an authorized representative of Black Duck. If for any reason a court of
competent jurisdiction finds any provision of this Agreement invalid or unenforceable, that
provision will be enforced to the maximum extent permissible and the other provisions of this
Agreement will remain in full force and effect. The word "including" when used in this Agreement
will mean including without limitation of the generality of any description, definition, term or
phrase preceding that word.
8.13. Government Users. If Customer is a branch or agency of the United States Government, or is
acquiring any Licensed Product on behalf of any branch or agency of the United States Government,
then the following provision applies. The Licensed Products and Documentation are comprised of
"commercial computer software" and "commercial computer software documentation," as such terms are
used in 48 C.F.R. 12.212, and are provided to the Government (a) for acquisition by or on behalf of
civilian agencies, consistent with the policy set forth in 48 C.F.R. 12.212; or (b) for acquisition
by or on behalf of units of the Department of Defense, consistent with the policies set forth in 48
C.F.R. 227.7202-1 and 227.7202-3.
8.14. Black Duck Entities. Black Duck Software, Inc. and its wholly-owned subsidiaries, including,
but not limited to, Black Duck Software Limited, Black Duck Software Limited Taiwan Branch, Black
Duck Software G.K., and Black Duck Software Shanghai Limited., have agreed to their respective
rights and obligations regarding the distribution of the Licensed Products and the performance of
obligations related to the Licensed Products. You acknowledge that: (a) Black Duck Software, Inc.
or any directly or indirectly wholly-owned subsidiary or branch of Black Duck Software, Inc. may
treat a purchase order addressed to that entity, representative office or branch as having been
addressed to the appropriate entity or entities or branch with distribution rights for the
geographic region in which the Licensed Products will be used; and (b) delivery will be completed by
the Black Duck entity or branch with distribution rights for the geographic region in which the
Licensed Products will be used or service will be provided. For products used or services provided
in a country in the Americas, Israel or Africa or US dollar transactions in Russia or China
Mainland, the distributing Black Duck entity is Black Duck Software, Inc., based in California,
USA. For products used or services provided in Taiwan, the distributing Black Duck entity is Black
Duck Software Limited Taiwan Branch, based in Taiwan. For products used or services provided in
Japan, the distributing Black Duck entity is Black Duck Software G. K., based in Japan. For products
used or services provided in China Mainland in Renminbi, the distributing Black Duck entity is Black
Duck Software Shanghai Limited, based in China Mainland. For products used or services provided in
any country other than those identified above, the distributing Black Duck entity is Black Duck
Software Limited based in Ireland.
8.15. Counterparts and Execution. This Agreement may be executed in counterparts, each of which
will be deemed an original, but all of which together will constitute one and the same instrument.
An originally executed version of this Agreement or any Exhibit, attachment and subsequent
Purchasing Agreement (including, where applicable, a Customer purchase order issued in response to a
Purchasing Agreement where such issuance constitutes execution), that is delivered by one party to
the other party, as evidence of signature, by facsimile, or by electronic mail after having been
scanned as an image file (including, Adobe PDF, TIF, etc.) shall, for all purposes hereof, be deemed
an original signature and neither party shall have the right to object to the manner in which the
Agreement was executed as a defense to the enforcement of the Agreement.
8.16. Controlling Language. This Agreement has been prepared, negotiated and signed in English, and
English is the controlling language of this Agreement. Even if any other language version is
prepared, including the Japanese version of this document, such version is for convenience purposes
only and the English version shall prevail if there is any difference between such version and
English version.
END OF TERMS AND CONDITIONS
MAINTENANCE SERVICES TERMS ADDENDUM
1. MAINTENANCE SERVICES. "Maintenance Services" means the standard Maintenance and Support provided by
Black Duck to Customer as further described below. Subject to Customer's payment of applicable fees,
Black Duck will provide the following standard Maintenance Services to Customer for the period agreed by
the parties in the order documentation:
1.1 Maintenance and Support.
(a) Maintenance. "Maintenance" means the provision by Black Duck to Customer of any Releases or
Workarounds that are made generally available by Black Duck to customers who subscribe for Black
Duck's Maintenance Services offering.
(i) A Release will be one of the following: A "Major Release" means a specific edition of
the Licensed Product that contains major functionality changes. The content and timing of
all Major Releases will be determined by Black Duck in its sole discretion. Major Releases
are signified by version changes to the left of the decimal point (e.g. 2.0 -> 3.0)
following the product name. A "Minor Release" means a specific edition of the Licensed
Product that contains minor, but significant functionality changes and could include
Licensed Product Updates. The content and timing of all Minor Releases will be determined
by Black Duck in its sole discretion. Minor Releases are signified by version changes to
the right of the decimal point (e.g. 2.5 -> 2.6) following the product name.
(ii) "Workaround" means a Licensed Product patch, error correction, or feasible change in
operating procedures whereby the Licensed Product is made sufficiently functional so that
Customer can continue to use the Licensed Product. Black Duck may provide Workarounds for a
release to resolve a Service Issue for up to twelve (12) months after the earlier of (i) the
date the subsequent Release is first made commercially available, and (ii) the date the
current Release is no longer made available as a commercial offering by Black Duck. After
such twelve (12) month period, Black Duck is not obligated to provide Workarounds but will
support Customer's update of the Licensed Product to the latest Release. Where Workarounds
are to be delivered to resolve a Service Issue, Black Duck will provide Customer with a
single copy of a Workaround on suitable media or shall make available the applicable
Workaround for download by Customer from Black Duck's web site.
(b) Support. "Support" means the e-mail and telephone technical services that Black Duck offers
regarding the use and function of the Licensed Product. Black Duck will provide Support and
respond to Service Issues as further described below. A "Service Issue" is a Customer inquiry
regarding the functionality or use of the Licensed Product. Customer agrees that Black Duck's
Support obligations concerning the Licensed Product's use with third party products, including
compilers, operating systems and other Licensed Product, shall be limited to those items set
forth in the Documentation. Service Issues are assigned a classification at the time of
Customer's initial contact with Black Duck, and are classified according to the severity levels
set forth below. Black Duck will initially respond in accordance with the response times
applicable to Service Issues reported by telephone or e-mail during Black Duck's regular service
hours for the applicable region as set forth below. Failure to contact Customer within the
response time period because Customer is unavailable (e.g., phone busy, no answer, in a meeting,
or out of the office) does not constitute Black Duck's noncompliance with the response
commitment. Customer shall cooperate with Black Duck to provide reproducible results for any
errors reported. Black Duck's ability to provide Support will depend, in some cases, on the
ability of Customer's representatives to provide accurate and detailed information and to aid
Black Duck in handling a Service Issue. Customer shall provide Black Duck with reasonable access
to Customer systems, premises and staff as needed to provide Support. Black Duck will provide
Support for each Release for at least eighteen (18) months after the subsequent Release is first
made commercially available. After such period, Black Duck will provide Support, as needed, to
Customer to update its use of the Licensed Product to the latest Release of the Licensed Product.
+-----------------------+-----------------------+-----------------------+
| SERVICE ISSUE | RESPONSE TIME | NEXT STEPS |
| CLASSIFICATION | | |
+-----------------------+-----------------------+-----------------------+
| SEVERITY P1—CRITICAL | One business day | Once the Service |
| BUSINESS IMPACT: | | Issue is verified, |
| Licensed Product is | | Black Duck will |
| not functioning or is | | engage development |
| stopped or severely | | staff during |
| impacted so that | | Black Duck’ business|
| Customer cannot | | hours (but in no |
| reasonably continue | | event later than 12 |
| use of Licensed | | hours after the |
| Product and no | | Service Issue is |
| Workaround is | | verified) until a |
| available. | | Workaround is |
| | | achieved. |
+-----------------------+-----------------------+-----------------------+
| SEVERITY P2—MAJOR | One business day | Once the Service |
| BUSINESS IMPACT: | | Issue is verified, |
| Licensed Product is | | Black Duck will |
| functioning | | engage development |
| inconsistently | | staff during |
| causing significantly | | Black Duck’ business|
| impaired Customer | | hours (but in no |
| usage and | | event later than 24 |
| productivity, such as | | hours after the |
| periodic work | | Service Issue is |
| stoppages and feature | | verified) until a |
| crashes. | | Workaround is |
| | | achieved. |
+-----------------------+-----------------------+-----------------------+
| SEVERITY P3—MINOR | Two business days | Once the Service |
| BUSINESS IMPACT: | | Issue is verified, |
| Licensed Product is | | Black Duck will |
| functioning | | consider a |
| inconsistently | | Workaround, if |
| causing slightly | | appropriate in |
| impaired Customer | | Black Duck’ sole |
| usage and | | discretion, and |
| productivity but | | Licensed Product |
| Customer can work | | enhancements for |
| around such | | such Service Issue |
| inconsistency or | | for inclusion in a |
| impairment. | | subsequent Release. |
+-----------------------+-----------------------+-----------------------+
| SEVERITY P4—NO | Three business days | Once contact has |
| BUSINESS IMPACT: | | been made with |
| Licensed Product is | | Customer, Black Duck|
| functioning | | will consider |
| consistently but | | Licensed Product |
| Customer requests | | enhancements for |
| minor changes in | | inclusion in a |
| Licensed Product such | | subsequent Release. |
| as Documentation | | |
| updates, cosmetic | | |
| defects or | | |
| enhancements. | | |
+-----------------------+-----------------------+-----------------------+
(c) Customer Point of Contact. Customer will designate a specific individual to be the primary
point of contact for Maintenance Service communications with Black Duck and will deliver contact
information for such individual to Black Duck's support team.
1.2 Exclusions to Maintenance Services. Maintenance Services do not include the right to access
new or bundled product offerings made available by Black Duck, unless licenses for such
offerings are separately purchased. Black Duck will not have any obligation to provide
Maintenance Services for problems in the operation or performance of the Licensed Product to the
extent caused by any of the following: (a) modifications to the Licensed Product made by a
party other than Black Duck; (b) Customer's use of the Licensed Product other than as authorized
by the applicable agreement licensing the Licensed Product to Customer or as provided in the
Documentation; or (c) Customer's use of releases other than those releases of the Licensed
Product covered by Maintenance Services, (d) Customer's failure to use any error corrections or
updates thereto provided by Black Duck to address such problem, or (e) use of scripts or other
deliverables provided to Customer under On-Site Support services. If, in its sole discretion,
Black Duck determines that a problem in the operation or performance of the Licensed Product is
caused by the foregoing, then Black Duck will notify Customer promptly and have no further
Maintenance Service obligations related to such problem. If Customer requests services beyond
standard Maintenance Services, Black Duck will have the right to invoice Customer at Black
Duck's then-current published time and materials rates for the provision of such services.
2. HOURS OF SERVICE AND CONTACT INFORMATION.
For Customers located in Europe:
Contact us by: At During
---------------- ----------------------------------------- ----------------------
EMAIL tech-support@blackduck.com 9:00 - 17:00 UK time
Phone +44 (0) 1276 400352 9:00 - 17:00 UK time
For Japanese-language support:
Contact us by: At During
---------------- ----------------------------------------------- ---------------
EMAIL tech-support-japan@blackduck.com 9am - 5pm JST
Phone +81-03-6746-3666 9am - 5pm JST
For Korean-language support:
Contact us by: At During
---------------- ----------------------------------------------- ---------------
EMAIL tech-support-korea@blackduck.com 9am - 5pm KST
Phone +82-2-3404-9332 9am - 5pm KST
For Mandarin-language support:
Contact us by: At During
---------------- ----------------------------------------------- ---------------
EMAIL tech-support-china@blackduck.com 9am - 5pm CST
Phone +86-4006-966-606 9am - 5pm CST
For Customers located in India:
Contact us by: At During
---------------- ----------------------------------------- ------------------
Phone +91.80.4018.5502 9:00 - 17:00 IST
For all other Customers:
+-----------------------+-----------------------+-----------------------+
| Contact us by: | At | DURING |
+=======================+=======================+=======================+
| EMAIL | tech-support | 7AM - 6PM PACIFIC |
| | @blackduck.com | TIME |
+-----------------------+-----------------------+-----------------------+
| PHONE | +1 415.321.5239 | 7AM - 6PM PACIFIC |
| | | TIME |
+-----------------------+-----------------------+-----------------------+
All contact information is subject to change upon notice from Black Duck. Closed on public holidays.
END OF MAINTENANCE SERVICES TERMS ADDENDUM
ONSITE SUPPORT SERVICES TERMS ADDENDUM
1. SERVICES
1.1. Services. In connection with Customer's use of the Licensed Product, Customer may retain Black
Duck to provide Customer with the services set out in the applicable Purchasing Agreement, Customer
Success Package and/or Statement of Work to the Agreement (collectively the "Services").
1.2. Purchasing Agreements; Statements of Work. To order Services, Customer shall enter into (a)
written statements of work (each a "Statement of Work") identifying the Services or (b) Purchasing
Agreements identifying the Services to be performed. Each Purchasing Agreement and/or Statement of
Work must reference this Agreement.
1.3. Performance of Services. The Services shall be performed solely in relation to the licenses to
the Licensed Product granted by Black Duck to Customer under the Agreement. Nothing in this
Addendum grants Customer any rights to the Licensed Product other than as explicitly stated herein.
If Black Duck personnel are working on Customer's premises: (a) Customer will provide a safe and
secure working environment for such personnel; and (b) Black Duck will comply with all reasonable
workplace safety and security standards and policies that are applicable to Customer's employees and
of which Customer notifies Black Duck in writing and in advance of the commencement of any Services.
1.4. Customer Responsibilities. Customer will provide Black Duck with access to Customer's sites and
facilities during Customer's normal business hours as reasonably required by Black Duck to perform
the Services. Customer will also make available to Black Duck any data, information and any other
materials reasonably required by Black Duck to perform the Services, including, but not limited to,
any data, information or materials specifically identified in the Statement of Work (collectively,
"Customer Materials").
1.5. Relationship of the Parties. Black Duck is performing the Services as an independent
contractor, not as an employee, agent, joint venturer or partner of Customer. Black Duck
acknowledges and agrees that its personnel are not eligible for or entitled to receive any
compensation, benefits or other incidents of employment that Customer makes available to its
employees. Accordingly, for a period of twelve (12) months following the completion of the Services,
Customer agrees not to directly or indirectly solicit for employment any Black Duck employees or
contractors, provided that a job posting available to the general public shall not be deemed such a
solicitation.
2. FEES AND EXPENSES. Customer will pay Black Duck fees in accordance with the terms set forth in the
applicable Purchasing Agreement or Statement of Work. In addition, Customer will reimburse Black Duck
for all reasonable and customary travel, lodging and other related expenses incurred by Black Duck or
its personnel in connection with the performance of the Services upon being provided with receipts and
other documentation for all such expenses.
3. OWNERSHIP. Material and associated intellectual property rights developed by a party prior to or
outside of the scope of a Customer Success Package, Statement of Work or Purchasing Agreement
("Pre-Existing Material") shall be, as between the parties, owned by the developing party. Black Duck
shall own all rights, title and interest in all scripts, methodologies, processes, and documentation,
and all intellectual property rights therein, developed during the provision of the Services involving
(i) implementation or installation of Licensed Products into Customer's environment, (ii) configuration
of workflow or reporting capabilities of the Licensed Product, and (iii) optimization of the use of the
Licensed Product in Customer's environment (collectively, the "Black Duck-Owned Work Product"). Black
Duck hereby grants to Customer, for the license term applicable to the Licensed Product licensed to
Customer under the applicable Purchasing Agreement, a nonexclusive, worldwide, right to use, reproduce
and create derivative works of any Pre-Existing Material owned by Black Duck and incorporated into
deliverables of the Services, and the Black Duck-Owned Work Product, for Customer's internal business
purposes to aid in Customer's use of Licensed Product licensed by it.
4. SERVICES WARRANTY. Black Duck warrants that the Services will be performed in a professional and
workmanlike manner consistent with applicable industry standards. If Black Duck receives from Customer
a written notice of the Service's non-conformance with the provisions set forth in this Section 4, Black
Duck will, as Customer's sole and exclusive remedy and Black Duck's entire liability for any breach of
the foregoing warranty, at Black Duck's sole option and expense, promptly re-perform the Services or
refund to Customer the fees paid for the Services. THE FOREGOING STATES CUSTOMER'S SOLE AND EXCLUSIVE
REMEDY FOR WARRANTY CLAIMS RELATED TO THE SERVICES.
END OF ONSITE SUPPORT SERVICES TERM ADDENDUM
SPECIAL TERMS AND CONDITIONS ADDENDUM
1. SEEKER; DEFENSICS. If Customer has purchased a license to the Licensed Products known as either
Seeker ("Seeker") or Defensics ("Defensics"), the following additional terms apply:
1.1. Seeker
1.1.1. Use in Test Environment Only. SEEKER IS AN AUTOMATED TESTING SOLUTION DESIGNED TO BE USED
IN NON-PRODUCTION ENVIRONMENTS ONLY. As part of the processes completed by Seeker, Seeker will
automatically generate requests to the applicable Customer website, thus activating various
website and associated database operations. Such processes may add to, modify, tamper with, and
/or delete any persistent data contained in such site or in such database. CUSTOMER IS HEREBY
ADVISED TO EXCLUDE ALL WEBSITES FOR WHICH CUSTOMER DOES NOT WANT SEEKER TO PERFORM SUCH
OPERATIONS. SUCH OPERATIONS MAY ALSO BE DISABLED FROM THE SETTINGS->TEST/GENERAL SCREEN.
1.1.2. Purpose; Data Modification; Data Collection. Customer understands that Seeker is
software that conducts certain tests by (i) gathering data and information from the
environments, websites, software products, databases, and servers in which it operates and
potentially saving such data and information in the database of Seeker, and (ii) potentially
changing, deleting, or otherwise altering such data and information. Customer further
understands that Seeker is designed to be used solely as part of a development and test
environments, which are not production environments.
1.1.3. Use of Customer End User Information. Seeker uses sample end user data (including names,
passwords, addresses, account numbers, credit card numbers and other data) that has been created
for use in the operations performed by Seeker ("Test/Form Data"). Customer end user data used
in Customer's production website, database and server environment may contain Personally
Identifiable Information (as defined under U.S. law), Personal Data (as defined under European
Union law and the implementing regulations of its member states) and other data regulated by
U.S. and international law (collectively, "Regulated Data"). In the event that Customer
provides Black Duck access to such Regulated Data for purposes of the performance of Black Duck
Maintenance Services or otherwise, as between Black Duck and Customer, Black Duck shall be
deemed a data processor and Customer shall be deemed the data controller with respect to such
Regulated Data. CUSTOMER IS HEREBY ADVISED TO USE THE SUPPLIED TEST/FORM DATA ONLY IN THE
OPERATION OF SEEKER. CUSTOMER IS HEREBY FURTHER ADVISED THAT THE USE OF REGULATED DATA IN SEEKER
OPERATIONS IS A VIOLATION OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. IN THE EVENT THAT
CUSTOMER USES REGULATED DATA IN SEEKER OPERATIONS, CUSTOMER SHALL HOLD BLACK DUCK HARMLESS FROM
ANY LIABLITY RESULTING FROM SUCH USE.
1.1.4. Credit Card Usage. As part of Seeker's operations, Seeker will automatically test credit
card forms, creating credit card transactions using such credit card forms using Test/Form
Data. CUSTOMER SHALL BE SOLELY RESONSIBLE TO ENSURE THAT ANY ALL TESTED ENVIRONMENTS,
APPLICATIONS, DATABASES, AND SERVERS CONTAIN TEST/FORM DATA ONLY. CUSTOMER IS HEREBY ADVISED TO
USE TEST CREDIT CARD FORMS ONLY, AND TO DISCONNECT TESTED WEBSITES FROM PRODUCTION TRANSACTION
SERVERS PRIOR TO TESTING. SUCH OPERATIONS MAY ALSO BE DISABLED FROM THE SETTINGS->TEST/GENERAL
SCREEN. BLACK DUCK SHALL BEAR NO LIABILITY FOR AND CUSTOMER SHALL BE SOLELY RESPONSIBLE FOR AND
SHALL HOLD BLACK DUCK HARMLESS IN CONNECTION WITH ANY CUSTOMER-INITIATED CREDIT CARD
TRANSACTIONS RESULTING FROM THE USE OF ANY DATA OTHER THAN TEST/FORM DATA IN THE OPERATION OF
SEEKER.
1.2. Defensics
1.2.1. Use in Test Environment Only. DEFENSICS IS AN automated TESTING SOLUTION DESIGNED TO BE
USED IN NON-PRODUCTION ENVIRONMENTS ONLY. As part of the processes completed by Defensics,
Defensics will automatically test specific protocols of Customer software identified by
Customer. Such protocols may add to, modify, tamper with, and /or delete portions of the
software under test, and may disable software functionality in production environments.
CUSTOMER IS HEREBY ADVISED NOT TO USE DEFENSICS IN ANY PRODUCTION ENVIRONMENT.
2. DISCLAIMER. CUSTOMER IS NOT LICENSED TO USE SEEKER OR DEFENSICS IN PRODUCTION ENVIRONMENTS; IN THE
EVENT THAT CUSTOMER USES EITHER SEEKER OR DEFENSICS IN PRODUCTION ENVIRONMENTS, BLACK DUCK SHALL BEAR NO
RESPONSIBILITY FOR SUCH USES AND CUSTOMER SHALL BEAR ALL LIABILITY FOR SUCH USES AND SHALL HOLD BLACK
DUCK HARMLESS IN CONNECTION WITH ANY LIABILITY RESULTING FROM SUCH CUSTOMER USES.
END OF SPECIAL TERMS AND CONDITIONS ADDENDUM
HOSTING SERVICES ADDENDUM
1. DEFINITIONS.
1.1 "Hosted Software" means the software described in the applicable Purchasing Agreement
that Black Duck will provision hosting services for on behalf of Customer under the terms of
this Hosting Services Addendum.
1.2 "Hosting Services" means the services related to the Hosted Software described in this
Hosting Services Addendum.
2. Hosting Services Description. During the term set forth in the applicable Purchasing Agreement,
Black Duck shall provision Hosting Services on behalf of Customer as follows:
Black Duck will be responsible for managing the set-up, configuration and hosting of the Hosted Software
including, but not limited to, managing the installation of all revisions, new versions, and updates to
the Hosted Software.
3. POST-TERMINATION HOSTING.
Black Duck will permit Customer to access the Hosted Software for a maximum of thirty (30) days
post termination of the Agreement or the applicable Purchasing Agreement, as applicable, for the
limited purpose of accessing and downloading any Customer data retained therein.
4. HOSTING SERVICES PERFORMANCE WARRANTY.
4.1 Uptime. Black Duck will (a) have at least 99.5% uptime ("Service Availability"), as
measured monthly, excluding planned downtime and any time necessary to implement updates,
upgrades or modification to the Hosted Software, and (b) not experience more than two (2)
instances of unscheduled downtime of more than one (1) hour each in any rolling thirty (30) day
period. Routine updates to the Hosted Software are scheduled once per month on a Sunday,
typically between the hours of 4 am and 8 am (Eastern US time zone).
4.2 Exclusions. This Service Availability warranty shall not apply in the event of any
interruption or failure of telecommunication or digital transmission links outside of Black
Duck's network, Internet network congestion outside of Black Duck's network or other failures
outside of Black Duck's network.
5. Limitation of Liability. EXCEPT FOR THE EXPRESS SERVICE AVAILABILITY WARRANTY STATED IN SECTION 4,
THIS HOSTING SERVICES ADDENDUM DOES NOT CREATE ANY OTHER REPRESENTATION OR WARRANTY RELATED TO THE
AVAILABILITY, ACCESSIBILITY, OR USEABILITY OF THE HOSTED SOFTWARE. THE REMEDIES STATED IN THE AGREEMENT
ARE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY FOR BLACK DUCK'S FAILURE TO MEET THE WARRANTIES SET FORTH
HEREIN.
6. ENTIRE ADDENDUM. The parties acknowledge that they have had previous discussions related to Black
Duck's performance of the Hosting Services for Customer. This Addendum constitutes the complete and
exclusive understanding and agreement between the parties on the subject matter and supersedes all prior
or contemporaneous agreements or understandings, written or oral, relating to the Agreement or this
Addendum.
END OF HOSTING SERVICES ADDENDUM
EXECUTION COPY
End User Software License and Maintenance Agreement (eEULM) v2024.2 (Americas Africa Israel)